Install the SwiftView viewer
View and print a test document
Content
About
SwiftView®
Notes
to Closing Agents
How
This Works
The
SwiftView Installation
Downloading
Documents
Printing
the Documents
SwiftView
Troubleshooting
Printing
Troubleshooting
Miscellaneous
SwiftView Website
About SwiftView®
SwiftView is a third party
plug-in that allows you to preview and print documents. It has been found to be
the quickest and most reliable method for delivering document packages that contain
a large number of pages. SwiftView is very easy to install and must only be installed
once. Click here to install SwiftView for FREE!
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Notes to Closing Agents
It is not necessary to complete the registration process listed on our main
page in order to receive documents from a lender.
If you have not yet received an email notification but a lender has informed you
that you will be receiving one, click here if
you wish to install the SwiftView viewer now. Doing this will enable you to begin
downloading your documents immediately upon receipt.
After installing the viewer, you may click here
to view and print a test document package.
If this is your first time to receive documents from us, please read the information
below and follow the instructions before contacting customer service.
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How This Works
Once you have received an email notification that a document package has been created
and is ready for download, you will need to perform a couple simple steps to view
and print the documents right from your web browser.
1. Click on the 'download' button to access the secure download page on the
PPDocs.com website.
2. Select the option you wish to use for printing your documents. We highly recommend
using OPTION #1 for viewing and printing your documents. This option utilizes the
SwiftView document viewer. The SwiftView installation is a one-time installation
and you will not need to repeat this when receiving documents from us in
the future. Read more about installing the SwiftView below.
3. Read and follow the instructions for downloading and printing your documents.
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Notes on the SwiftView Installation
When you click on the 'SwiftView' button under STEP 1, the installation of
the plugin will begin automatically. At this time you will be prompted with the
following Security Warning or a similar message...
"Do you want to install and run "SwiftView ActiveX Installer"
Simply click 'YES' to begin the installation.
Once the installation is complete, you will receive a message notifying you that
the viewer was installed successfully. After clicking 'OK', the page should
refresh and display "SwiftView Installed and ready to use."
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Notes on Downloading the Documents
I've got SwiftView installed...now what? Once the installation of the viewer is
complete, simply open your email notification back up and click on the 'view &
print' button under OPTION #1. This should automatically open your web browser
and begin downloading the documents.
At this time, there may or may not be activity on-screen depending on your internet
connection speed. A quick way to see if the documents are downloading is to check
the bottom left-hand side of your screen. The information bar should display the
number of kilobytes read, and this number will increase as the download proceeds.
Example: 128k Read
If you are using a dial-up connection to the internet, this download may take a
while and you may notice that this number will occasionally stop and start.
Once the download is complete, you will able to view the fist page of your document
package on-screen in the browser.
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Notes on Printing the Documents
Once the document package is visible in your browser, you will notice two new items
displayed on-screen. On the top left there should be a new tool bar, and on the
right there is a page counter along with forward/back buttons that allow you to
review the documents before printing them.
If you only wish to print certain pages, use the "PRINT" button and select PAGES
under the PAGE RANGE section then enter the page(s) you wish to print.
Example: If you only wish to print page 35, you would click PAGES under PAGE RANGE, and
enter page 35 to 35.
If you have difficulty printing * or you do not have a PCL 5 compatible printer,
select USE WINDOWS PRINT DRIVER under the OUTPUT TYPE section.
* Once printing has completed if you notice that certain pages contain odd characters
or do not print completely, this may mean that you do not have a PCL 5 compatible
printer. Using the Windows print driver under "PRINT" should resolve any such issues,
and you can select to print only those pages which did not print correctly.
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SwiftView Troubleshooting & FAQ
What are the system requirements for SwiftView?
- IBM-compatible PC: 200Mhz CPU, 32MB RAM recommended minimum
- Windows 9x/NT4.0 SP3/2000
- PCL-compatible printer using PCL driver version 5e. (PCL driver versions below
5e offer sketchy results; PCL driver version 6 is not supported. PCL versions are
backwards-compatible, however. Therefore, any printer capable of supporting PCL
6, will work with a 5e driver.)
AOL problems with installing the browser-based plug-in.
If you are an AOL user who is having difficulty installing the SwiftView® plugin,
click
here to force the installation. If this does not work for your particular
version of the AOL software, read below for the procedures you will need to follow.
America Online (AOL) versions 4 and 5 use a highly customized version of Microsoft's
Internet Explorer web browser. Installation of the web browser plug in on these
versions has been hit-or-miss. For this reason, it is recommend that you bypass
the embedded AOL browser and user the default Internet Explorer browser that is
package with the Windows operating system. (Note: Older Windows 95 installation
may not be running IE4.01. In this case, the browser will need to be
updated to the latest version before attempting to install SwiftView.)
Minimize AOL and open Internet Explorer by double-clicking the Internet Explorer
icon on the desktop, or by clicking "Start", then "Run", then typing (without the
quotes): "iexplore". If prompted to run the "Internet Connection Wizard", select
"local area network (LAN)" as the connection type and do not set up an internet
mail account. Empty the "Temporary Internet Files" folder by selecting "Tools",
"Internet Options", "General" then reattempt the installation by copying the installation
address under Step 1 of the email notification into the IE browser "address" field.
AOL is able to install SwiftView, but receives a "file not available" or "error
11019/12001" when attempting to download the document package.
This is generally seen after a successful installation using the AOL-modified web
browser. Start by emptying the AOL "temporary Internet files" folder. Then attempt
to download the documents again. If the error persists, bypass the AOL browser as
described above.
Another odd AOL behavior is that, under certain conditions, the browser will display
an "HTTP Error - 404" page while the document package is actually being downloaded
in the background. If the "404" error occurs, make sure that the status bar (the
bar at the bottom of the web browser) indicates no activity before continuing.
Windows® NT4.0/2000 user is unable to install SwiftView.
Make sure that you are logged into the workstation as a user with administrative
rights to the workstation. Only logins with such rights have the ability to install
software under Windows NT/2000. If you login to a domain, it is important that you
have administrator rights on the domain as well as the machine. If you do not have
administrator rights on the domain and you login to the domain, you will not be
able to install the software as you assume the rights defined on the domain.
Security setting problem.
You receive "your security settings have prevented you from downloading a package
from this site" error message when attempting to install SwiftView, or installation
appears to "hang."
or...
You receive "your security settings have prevented you from downloading a package
from this site" error message when attempting to download a document package, or
download appears to "hang."
If downloading documents when you receive the error, it is recommended that you
first try and download the documents from our mirror site. (the second hyperlink
under STEP 2 in your email)
You can also try one or all of the below...
If using Microsoft Internet Explorer 4.X:
A) Make sure that SSL 2.0 and/or SSL 3.0 is selected.
1. Go to TOOLS - INTERNET OPTIONS
2. Select the ADVANCED tab
3. Select SECURITY SETTINGS
4. Select SSL 2.0 and SSL 3.0
5. Click APPLY
6. Stop/Restart the Browser
B) Reset the PCT 1.0
1. Go to TOOLS - INTERNET OPTIONS
2. Select the ADVANCED tab
3. Select SECURITY SETTINGS
4. Unselect PCT 1.0
5. Click APPLY
6. Reselect PCT 1.0
7. Click APPLY
8. Click OK
9. Stop/Restart the Browser
If using Microsoft Internet Explorer 5.X :
A) Make sure that SSL 2.0 and/or SSL 3.0 is selected.
1. Go to Tools - Internet Options
2. Select the Advanced tab
3. Select Security Settings
4. Select SSL 2.0 and SSL 3.0
5. Click Apply
6. Stop/Restart the browser
B) Reset the PCT 1.0.
1. Go to Tools - Internet Options
2. Select the Advanced tab
3. Select Security Settings
4. Unselect PCT 1.0
5. Hit Apply
6. Reselect PCT 1.0
7. Click Apply
8. Click OK
9. Stop/Restart the browser
C) Disable the TLS 1.0
1. Go to Tools - Internet Options
2. Select the Advanced tab
3. Select Security Settings
4. Unselect TLS 1.0
5. Click Apply
6. Stop/Restart the browser
D) Manually install the SSL certificate
1. In the lower right corner of the browser window, double-click
the "lock" icon.
2. Click on "Install Certificate."
3. Follow the instructions in the "Add Certificate Wizard."
You receive "The security library has experienced a database error. You will probably
be unable to connect to this site securely." when using Netscape.
The Netscape browser version you are using is not compatible with the Security Certificate
used by the
E210 , and you may also have trouble connecting to other secure sites. Please
upgrade to your browser to Netscape 4.5 or above.
You may also wish to check this link from the Netscape knowledgebase.
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Printing Troubleshooting
I can install SwiftView® and download documents, but attempts to print result in
garbled text or nothing prints at all.
Once printing has completed if you notice that certain pages contain odd characters
or do not print completely, this may mean that you do not have a PCL 5 compatible
printer. Using the Windows® print driver under "PRINT" should resolve any such issues,
and you can select to print only those pages which did not print correctly.
Most documents print just fine, but information on some documents appears garbled
or misaligned.
Once printing has completed if you notice that certain pages contain odd characters
or do not print completely, this may mean that you do not have a PCL 5 compatible
printer. Using the Windows print driver under "PRINT" should resolve any such issues,
and you can select to print only those pages which did not print correctly.
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Miscellaneous
Why SwiftView and not Adobe® Acrobat®?
Even in the age of broadband internet communications, speed is still of the essence.
And unfortunately broadband is simply not an option for many individuals due to
limited availability. Using the PCL 5 format file coupled with the SwiftView® technology,
we are able to keep the file download size to tolerable levels even for the slowest
of internet connections. These files average 250-300Kilobytes in size when then
same file in Acrobat® format could easily exceed 10Megabytes or more.
Our design specifications revolve around quality, portability, and size. While stellar
in both quality and portability, Acrobat® files are simply too large for us to accommodate
our clients using dial-up internet connections in a timely manner.
Where can I get updates for my web browser?
For Microsoft® Internet Explorer updates click here.
What is a Hyperlink?
Referred to many times as either a "link" or "web address", a hyperlink is simply
a cross-reference in an electronic document which moves you to a new location in
the document or opens a new document in a different program.
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